FAQ

Do you show dresses on video call?

Yes, we can show selected outfits on video call depending on availability.

To arrange a video call, please contact:
📞 9950545800

Is dry cleaning included in the rental price?

Yes, dry cleaning is already included in the rental price, so customers do not need to pay extra for it.

What if I am not able to return the outfit on time?

If the dress is returned late, late charges may apply according to the store rental policy.
We recommend returning the outfit within the agreed rental period.

Is pick & drop service available?

Yes, pick & drop service is available as a paid service and will cost extra depending on the location.

For more details please contact:
📞 9950545800

How much security deposit will be charged?

The security deposit is approximately equal to the rental amount of the selected dresses.
This deposit is refundable once the outfit is returned in proper condition according to the store policy.

How many days can I keep a dress?

The usual rental duration is 2 to 3 days, which is generally enough for wedding events, receptions, photoshoots, and celebrations.

Is there more collection at the store or only what is shown here?

The images on the website are reference designs to give you an idea of our collection.
At our store in Udaipur, you will find many more lehengas, gowns, sherwanis, and wedding outfits available on rent.

What if I product get damaged ?

In case of damages, the company will inform you of the damages and would take specific actions on retaining the deposit after receiving product back to the warehouse.

What if I lost something ( Like Hanger , Zip Bag , Jewellery Box etc ) ?

In that case first  Material needs to reach the warehouse of the company. Charges will be flat  250 Rs.

When my deposit amount will refund ?

The deposit, if any, is a refundable & interest free amount, at the time of confirming the order online and will be subject to refund only after successful verification of the quality of the apparel returned to Fancyano.

What are the categories for which custom fitting is done?

For Men Category like Indo-western, Sherwani. For Girls Category like Lahenga, Gown , Indo-western

For Fancy Dresses no custom fitting will be done.

How are measurements taken for custom fitting?

We do have an alternative to give measurements on email ( fancyano23@gmail.com )or you can give it to us on Whats app  ( 9950545800 ) also

Can I alter the dress myself at home?

We have strict policies against customers doing any alterations at home. Each outfit is handled with tremendous care by the Fancyano team to ensure our customers have the best experience and hence we prefer to work on all alterations ourselves. If we find an outfit has been altered we’ll have to impose the following penalties:
Ethnic Wear: If Security Deposit is charged on the product, then it will be deducted, otherwise we reserve the right to ask the customer to buy the item under consideration.
Western Wear: We’ll have to ask you to purchase the outfit under consideration.

What if I have size and fit issues?

We’d advise you to see the size guide present along with each outfit. If you are still in doubt, then you

can call us on +919950545800 or email us on fancyano23@gmail.com

Will I need to iron the dress myself?

Creases are ugly- we know! We steam iron every outfit right before dispatch to remove any possible

creases. Do hang it up carefully once you receive it and just slip the dress before the event. Since we

only use non contact steam ironing on our outfits by experts to prevent iron marks, we strictly advice that

you don’t iron the outfit yourself.

But in case if creases not look good then you can take it to an steam expert and let him do his part.

Do I need to dry clean the dress myself before or after wearing?

No need for this, dry cleaning is always on us! We deliver the dress to you in perfect condition for you to

just slip it on and dazzle. You do not need to dry clean the dress before returning it either! We mean it

when we say we’re hassle free fashion at your doorstep.

How do you ensure hygiene?

At Fancyano customer delight is everything and we hold ourselves to very high hygiene standards. We

have partnered with international laundry experts to ensure each outfit is properly dry cleaned before

being delivered to a customer.